At Pet Studio Co, we stand behind the quality of our products and aim to provide a premium, worry-free shopping experience. If something isn’t quite right, our return and refund process is designed to be simple, fair, and transparent.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible:

• The item must be unused, unwashed, and in original condition
• Returned with original packaging and all included parts
• A valid order number or proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, certain items may not be eligible:

• Used or worn pet items
• Products marked as Final Sale
• Returns requested after the 30-day period
• Items damaged due to misuse or improper handling

How to Start a Return

Please contact our support team before returning any item.

Email: shipshop620@gmail.com

Include:

• Your order number
• Reason for return
• Photos (if item is damaged, defective, or incorrect)

We will review your request and provide return authorization and instructions.

Refund Process

Once we receive and inspect the returned item:

• You will be notified of the approval status
• If approved, the refund will be issued to your original payment method
• Processing time may vary depending on your bank or provider

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. We will arrange a replacement or full refund as quickly as possible.

Order Cancellation

Orders can be canceled within 24 hours of purchase. After this period, orders may already be processed and cannot be canceled.

Contact Us

For any return or refund inquiries:

Pet Studio Co
Email: shipshop620@gmail.com
Address: 4025 Hawthorne Way, Garden City, KS 67846, United States

At Pet Studio Co, your satisfaction — and your pet’s comfort — is our priority. 🐶